Brief Overview

As a DevOps Engineer, you will play an important role in supporting the scalability, reliability, automation, and operational efficiency of Amwell’s cloud infrastructure and platform environments. You will work closely with engineering, platform, and SRE teams to help maintain secure, resilient, and highly available systems that enable reliable software delivery across the organization.

This role is highly hands-on and focused on cloud infrastructure, Kubernetes environments, Infrastructure as Code, automation, and operational support. You will contribute to improving CI/CD processes, monitoring capabilities, deployment reliability, and infrastructure standardization while supporting modern engineering practices across teams.

The ideal candidate brings strong AWS experience, solid Kubernetes and Terraform expertise, scripting and automation capabilities, and a collaborative mindset within distributed engineering environments.

Core Responsibilities

• Support and maintain scalable AWS cloud infrastructure environments focused on reliability, availability, and operational performance.
• Manage and improve Kubernetes/EKS environments supporting production-scale workloads.
• Design, implement, and maintain Infrastructure as Code solutions using Terraform.
• Build and support CI/CD pipelines using GitLab CI/CD and automation best practices.
• Collaborate with engineering and platform teams to improve deployment reliability and infrastructure automation.
• Support monitoring, logging, and observability initiatives using CloudWatch and related monitoring solutions.
• Assist with infrastructure security, IAM policies, networking configurations, and cloud governance practices.
• Troubleshoot production infrastructure issues and support incident response activities.
• Develop automation scripts and operational tooling using Python and Bash.
• Contribute to infrastructure standardization and operational documentation.
• Support cloud cost optimization and resource efficiency initiatives.
• Partner with cross-functional teams to improve operational processes and platform stability.

Qualifications

• Hands-on experience with AWS cloud infrastructure and services including VPC, EC2, ELB, EBS, Route53, S3, CloudWatch, CloudTrail, IAM, RDS, SNS, Lambda, and WAF.
• Strong experience managing Kubernetes clusters and Amazon EKS environments.
• Solid Infrastructure as Code experience using Terraform.
• Experience working in Linux-based production environments.
• Strong scripting and automation experience using Python and Bash.
• Experience building and maintaining CI/CD pipelines using GitLab.
• Understanding of cloud networking, security best practices, and infrastructure monitoring.
• Experience supporting distributed systems and containerized applications.
• Ability to troubleshoot infrastructure and deployment-related issues in production environments.
• Strong collaboration and communication skills within remote and cross-functional teams.
• Comfortable working in fast-paced Agile environments.
• Experience supporting scalable cloud-native architectures is preferred.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community!

Benefits

Additional Benefits

• Medical Plan Coverage provided by Colmédica
• Plan Coverage provided by Pan American
• Hybrid Allowance
• Additional Paid Time Off
• Maternity Leave 18 weeks
• Parental/Paternity Leave 2 mandatory weeks + 4 weeks
• Mental Health and Resiliency
• Virtual Second Opinion with the Cleveland Clinic Coverage
• LinkedIn Learning
• Rewards and Recognition
• Service Anniversaries
• Annual Bonus
• Referral Program
• Amwell tuition reimbursement benefit

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