Brief Overview

As a Staff DevOps Engineer, you will play a key role in strengthening the scalability, reliability, and automation of Amwell’s infrastructure and DevOps platforms. You will help design and evolve cloud systems that enable product teams to deliver software faster, more safely, and with greater operational confidence.

This role combines deep hands-on technical expertise with cross-team collaboration. You will work closely with engineering, SRE, and platform teams to improve infrastructure automation, observability, and deployment reliability across the organization.

You will contribute to technical direction, mentor engineers, and promote best practices that ensure Amwell’s platforms remain resilient, secure, and efficient. Above all, you will help build systems that support reliable product delivery and continuous innovation.

Core Responsibilities

• Design and improve scalable cloud infrastructure that supports high availability and performance.
• Contribute to the evolution of multi-region and multi-account architectures across AWS, GCP, or Azure.
• Collaborate with SRE and product teams to improve system resiliency, latency, and operational efficiency.
• Identify potential reliability risks and propose improvements that strengthen platform stability.

Qualifications

• Design, build, and maintain CI/CD pipelines that support reliable and efficient software delivery.
• Implement Infrastructure as Code practices using tools such as Terraform, Ansible, or similar technologies.
• Support modern deployment strategies such as blue-green, canary, and progressive delivery.
• Continuously improve automation frameworks to reduce operational overhead and improve developer productivity.
• Implement and enhance observability practices using tools such as Prometheus, Grafana, ELK, or OpenTelemetry.
• Partner with engineering teams to define and monitor SLIs and SLOs aligned with service reliability goals.
• Participate in incident response processes and contribute to post-incident learning and system improvements.
• Support the development of resilient systems capable of handling production scale workloads.
• Collaborate with security and platform teams to ensure infrastructure aligns with organizational security standards.
• Support automation of security and compliance controls within infrastructure and deployment pipelines.
• Contribute to maintaining compliance with frameworks such as HIPAA and SOC2.
• Promote secure infrastructure practices across engineering teams.
• Work with engineering and platform teams to optimize infrastructure performance and cloud resource utilization.
• Support cost awareness initiatives by helping teams understand and optimize their cloud usage.
• Implement monitoring and scaling strategies that balance performance and cost efficiency.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community!

Benefits

Additional Benefits

• Medical Plan Coverage provided by Colmédica
• Plan Coverage provided by Pan American
• Hybrid Allowance
• Additional Paid Time Off
• Maternity Leave 18 weeks
• Parental/Paternity Leave 2 mandatory weeks + 4 weeks
• Mental Health and Resiliency
• Virtual Second Opinion with the Cleveland Clinic Coverage
• LinkedIn Learning
• Rewards and Recognition
• Service Anniversaries
• Annual Bonus
• Referral Program
• Amwell tuition reimbursement benefit

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