A BIT ABOUT SIBEL HEALTH:

With headquarters based in Chicago, Illinois and an international office in Seoul, South Korea, Sibel Health is an award-winning digital health startup with a mission to deliver Better Health Data for All®. We were founded with a specific focus on our most vulnerable patients—pregnant persons and babies—where we believe wireless monitoring has the potential to do the most good worldwide. We achieve this by providing a complete monitoring solution of advanced wireless wearables, best in class software, and novel AI/ML algorithms all linked to the cloud. To date, we’ve launched our technologies in 20 countries from the most advanced hospitals in the world to the most resource constrained locations. We work with some of the most respected healthcare organizations in the world from major philanthropies to large medical technology and pharmaceutical companies. With numerous FDA clearances and a recently completed fundraising round, we are poised for growth and expansion. We are seeking mission-driven individuals with a strong sense of purpose who believe that technology can improve the lives of our most vulnerable patients.

THE OPPORTUNITY:

We are looking for a Help Desk Technician to join our team. You will report to the Sr. IT Generalist and will provide technical support and assistance to users experiencing issues with computer hardware, software and network connection. You’ll be the first person they talk to when something goes wrong - solving problems, answering questions, and making their day a little easier. We’ll teach you everything you need to know along the way!

This opportunity is two-days/week and requires availability to be onsite.

WHAT YOU WILL BE WORKING ON:

• Monitor the Jira ticketing system multiple times per day and resolve issues within SLA standards.
• Help users fix common computer issues (e.g., slow systems, login problems).
• Guide users through solutions via chat, email, or in-person.
• Document solutions so the team can learn and improve together.
• Set up and maintain computers and basic software.
• Support tasks like installing updates and managing accounts.
• Perform monthly updates to software repositories and laptop inventory.
• Conduct monthly/quarterly reviews of user accounts across multiple software platforms.
• Update and maintain equipment inventory, including preparing devices for deployment.
• Provide monthly reports on: equipment inventory (forecasting equipment needs), installed applications on user devices (audit and compliance), and user deletions or updates.
• Support user onboarding/off-boarding processes.
• Escalate issues to the next level when needed.

ABOUT YOU:

• Basic technical know-how.
• You understand how computers and software generally work.
• You’re curious and ready to learn how to fix common issues.
• Clear, friendly communication (spoken and written).
• Patience and a strong desire to help.
• Ability to stay organized and manage your time.
• Team player with a good attitude.

BENEFITS:

• Company sponsored events and lunches.
• Opportunity to be part of a dedicated and driven team that is here to disrupt and revolutionize wireless monitoring.

Sibel Health Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.