Why join the team?

Joining Puzzle Medical means becoming part of a team dedicated to improving the treatment of advanced heart failure. You’ll contribute to the development of innovative technology designed to enhance patients’ quality of life and clinical outcomes.

We offer a collaborative and dynamic MedTech environment where initiative is encouraged and ideas are valued. As a growing company, your work will have real impact and visibility, and you’ll have the opportunity to grow alongside the organization.

If you’re motivated by meaningful work and enjoy working in a hands-on, innovative setting, Puzzle Medical offers the opportunity to contribute to important advancements in patient care.

Position Summary

The Director of Operations will be responsible for coordinating and optimizing the company’s production activities and manufacturing operations. This person will play a key role in managing strategic external suppliers, production planning, the development of manufacturing infrastructure, and the execution of cleanroom operations.

Responsabilities

Operations and Production Management

• Develop and maintain a comprehensive production plan encompassing order schedules, batch launch timelines, and manufacturing priority coordination.

• Translate organizational objectives into concrete, executable production tasks with clear ownership and deadlines.

• Optimize workflows and operational processes to ensure efficiency, quality, and on-time delivery.

• Participate in the design, implementation, and continuous improvement of production infrastructure.

• Proactively identify operational risks and develop mitigation strategies; act as the first line of response when production issues arise, driving swift resolution to minimize impact on schedules and quality.

Cleanroom Operations

• Oversee and coordinate all cleanroom assembly activities, ensuring compliance with applicable standards and internal procedures.

• Monitor cleanroom performance metrics and implement corrective actions as needed.

• Collaborate with engineering teams to refine cleanroom processes and support the scale-up of production activities.

Strategic Supplier Management

• Build, manage, and develop long-term relationships with strategic external suppliers, serving as the primary operational point of contact.

• Lead supplier negotiations, including contracts, pricing, lead times, and terms, in collaboration with the procurement team.

• Conduct recurring visits to critical suppliers to assess performance, strengthen partnerships, and ensure alignment with Puzzle Medical's technical and quality requirements.

• Ensure supplier compliance with contractual deadlines, quality standards, and technical specifications.

• Proactively identify supply chain risks, develop mitigation strategies, and act as the first line of response when supplier issues arise.

Team Leadership and Cross-functional Coordination

• Own the Metrology, Machine Shop, Cleanroom, Finishing, Supply Chain, and Facilities teams, ensuring clear priorities, strong execution, and team development at all levels.

• Lead, mentor, and coordinate the operations team, fostering a culture of accountability, continuous improvement, and operational excellence.

• Own the operations budget, including headcount planning, supplier spend, and capital expenditures, ensuring alignment with organizational objectives.

• Drive the development and standardization of manufacturing methods, work instructions, and operational processes.

• Collaborate closely with engineering, procurement, and quality teams to ensure seamless project execution and alignment with organizational priorities.

Qualification & Experience

• Bachelor’s degree in Mechanical Engineering, Automated Production Engineering, Robotics Engineering, Biomedical Engineering, Aerospace Engineering, or a related field.

• 5 years of experience in a role with similar responsibilities.

• Demonstrated experience managing multidisciplinary teams.

• Experience in a regulated manufacturing or medical environment.

Knowledge & Skills

• Demonstrated knowledge of machining processes.

• Good understanding of technical drawings.

• Understanding of assembly techniques (an asset).

• Bilingual in French and English. The role requires communication with colleagues, suppliers, and clients internationally.

• Excellent organizational skills and ability to manage multiple priorities simultaneously.

• Strong leadership skills with a proactive approach.

• Excellent planning and execution abilities.

• Analytical mindset with a solution-oriented approach.

• Ability to thrive in a fast-growing environment.

• Demonstrated expertise in manufacturing processes, with the ability to critically assess and challenge supplier proposals, quotations, technical claims, and the quality of work at any stage of production, including in-process and completed parts.

Work Conditions

• 100% on-site work.

• Ability and willingness to travel on short notice to supplier sites, contract manufacturers, or partner facilities as operational needs demand.

At Puzzle, we value our employees and offer a comprehensive benefits package

• Comprehensive group benefits including medical, dental, and vision coverage;

• Virtual healthcare access for you and your immediate family (Dialogue)

• 2 sick days + 3 personal days to support your work-life balance;

• 50% reimbursement on gym memberships to support your well-being;

• 3 weeks of vacation + Paid holiday closure in December so you can fully enjoy the festive season;

• Employee referral bonus program;

• Free coffee to keep you energized ;

• Regular team activities and social events to foster a collaborative and fun work environment.