The Quality Assurance Manager is responsible for establishing, implementing, and maintaining the Quality Management System (QMS) to ensure that products consistently meet customer, regulatory, and organizational quality standards. The role drives quality assurance initiatives across manufacturing processes, ensures compliance with applicable standards, leads audits, manages corrective and preventive actions (CAPA), and fosters a culture of continuous improvement.

Key Responsibilities-

• Develop, implement, and maintain the Quality Management System (QMS) in line with ISO standards and customer requirements.
• Ensure compliance with quality policies, procedures, and statutory regulations across all manufacturing processes.
• Monitor product quality and process performance to achieve Right First Time (RFT) and reduce defects.
• Lead internal, external, customer, and certification audits and ensure timely closure of audit observations.
• Drive Root Cause Analysis (RCA), Corrective and Preventive Actions (CAPA), and continuous improvement initiatives.
• Review and approve quality documentation, SOPs, specifications, and quality records.
• Collaborate with Production, R&D, Engineering, Procurement, and Supply Chain to improve process capability and product quality.
• Manage customer complaints, non-conformities, and quality investigations to ensure timely resolution.
• Develop quality metrics and dashboards to monitor key performance indicators (KPIs).
• Lead and develop the Quality Assurance team through coaching, training, and performance management.

Qualifications

Bachelor's Degree in Chemical Engineering, Mechanical Engineering, Industrial Engineering, Chemistry, or a related discipline.

Master's degree or Quality certifications (Lead Auditor, Six Sigma Green/Black Belt) are desirable.

Experience

• 10–15 years of experience in Quality Assurance within a manufacturing environment, preferably in the chemical, specialty chemicals, polymers, pharmaceuticals, or process industries.
• Proven experience in implementing Quality Management Systems, leading audits, and driving continuous improvement initiatives.