Senior Project Manager - Healthcare SaaS Implementation (Behavioral Health Focus)
NeuroFlow
Who We Are
NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.
While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed – even the most engaging digital mental health apps in the world wouldn’t truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created NeuroFlow.
What We Do:
How We Do It:
The award-winning culture at NeuroFlow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where “no” or “can’t” is too often the default. NeuroFlow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.
We are seeking an experienced Senior Project Manager to partner with Client Success Executives to execute goal-driven implementations with two key priorities: 1) Minimizing actual time from kickoff to go-live and 2) Accelerate client time-to-value to drive our expansion target while maintaining 100% gross revenue retention.
Key Responsibilities:
- Lead Complex Enterprise Implementations: Manage EHR integrations, BHIQ data offerings, and population health programs with focus on <173-day go-live timelines and 70+ NPS/CSAT scores
- Drive Time-to-Value Acceleration: Apply best practices while continuously optimizing implementation efficiency through iterative improvement and innovation
- Strategic Client Partnership: Collaborate with Client Success Executives and respective SMEs to align implementations with client business goals and identify expansion opportunities
- Change Management Leadership: Implement adoption strategies that drive provider engagement, screening rates, and sustained platform utilization from day one
- Cross-Functional Coordination: Work with Clinical Growth Support, Technical Support, and Product teams to deliver integrated healthcare solutions
- Process Innovation: Lead collaborative problem-solving to optimize new offerings (BHIQ, advanced EHR integrations) in our growth environment
Required Qualifications:
- 5+ years managing complex B2B SaaS implementations with external healthcare clients
- Proven experience with EHR integrations and complex data implementations (HL7, FHIR, clinical workflows)
- Healthcare domain expertise in behavioral health, population health, or collaborative care models
- Scaling organization experience with comfort managing ambiguity and evolving processes
- Track record of consistently meeting or exceeding go-live timeline commitments
Highly Preferred:
- PMP or equivalent project management certification
- Experience with change management and user adoption strategies
- Background supporting client success/account management functions
- Familiarity with population screening programs and clinical data analytics
- U.S. citizenship (eligible for government clearance for federal programs)
What You'll Bring:
- Timeline Excellence: Proven ability to compress implementation cycles without sacrificing quality
- Value-Focused Execution: Connect every implementation decision to faster client value realization
- Revenue-Minded Thinking: Understand how implementation speed and quality drive expansion opportunities
- Healthcare Integration Expertise: Deep understanding of clinical workflows, data standards, and EHR complexity
- Growth Mindset: Thrive in collaborative problem-solving environment where we continuously improve our delivery methods
Success Metrics:
- Go-live timeline adherence
- Time-to-value acceleration
- Client satisfaction (70+ NPS)
- Revenue recognition timing
- Expansion opportunity identification
Company Benefits:
*Applicable for full time employees
Flexible work schedule, unlimited PTO, physical and mental wellness benefits, medical coverage, parental leave, 401K, company-sponsored events, referral program, onsite gym, dog friendly office, snacks in the office, commuter benefits, onsite massages.
What We Believe:
NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.
*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process.
As a HIPAA compliant organization
All team members shall:
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Act in accordance with NeuroFlow’s Information Security Policies.
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Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference.
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Report security events or other risks to the organization
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Execute organizational security processes or activities
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Perform security responsibilities that defined and communicated for their role
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Be responsible for their actions regarding the security of organization