• Champion patient-centric logistics operations, ensuring that every international shipment supports the safety and wellbeing of patients and site staff across all clinical trials supported by Medable.
• Lead and oversee global distribution strategy, ensuring scalable and compliant international shipping operations across all supported countries.
• Develop and maintain a comprehensive global shipping and customs database, documenting country-specific import/export requirements, regulatory documentation, and shipping constraints.
• Partner with Business Development, Devices and Logistics teams to assess new opportunities and ensure operational readiness for global device distribution.
• Own the global import/export compliance framework, including conformity documentation, regulatory documentation, and product-level shipping requirements.
• Oversee the preparation and review of commercial and pro forma invoices, ensuring accurate documentation related to import licenses, importers of record, and customs compliance.
• Serve as a subject matter expert in international logistics, advising internal teams and external customers on global distribution strategies and shipping plans.
• Manage real-time monitoring of international shipments, proactively resolving customs, courier, or logistics issues to minimize disruption to clinical trials.
• Implement systems and processes to provide transparent, real-time shipment visibility to both internal stakeholders and external clients.
• Develop and maintain strategic relationships with logistics partners, brokers, and vendors, ensuring high-quality service delivery.
• Establish and monitor KPIs and performance metrics for global distribution operations and third-party logistics partners.
• Ensure clear operational handoffs and workflows between internal teams and external vendors.
• Drive continuous improvement initiatives to maintain 98%+ on-time and accurate shipment performance.
• Maintain audit readiness and ensure compliance with regulatory and operational standards.
• Identify operational risks early and implement mitigation strategies.
• Utilize Medable’s software systems and operational platforms to manage projects, track shipments, and support customers.
• Oversee adherence to service level agreements (SLAs) and manage escalations with urgency and accountability.
• Other duties as assigned.

• 6+ years experience in international distribution, logistics, or supply chain operations, or a combination of education and experience.
• 3+ years experience in clinical trials, healthcare logistics, or regulated environments preferred.
• Demonstrated experience leading teams or managing operational functions.
• Experience with global shipping compliance, customs documentation, and regulatory requirements.
• Experience managing complex logistics programs and cross-functional projects.
• Familiarity with Salesforce, Trabex or similar operational platforms.
• Experience managing vendors, or logistics partners preferred.

• Strong leadership and people management capabilities.
• Strategic thinking combined with operational execution.
• Deep understanding of global logistics and supply chain operations.
• Excellent stakeholder communication, including with senior leadership and enterprise clients.
• Strong project and program management skills.
• High technical aptitude and ability to support device logistics and technology deployments.
• Strong analytical skills with experience tracking and improving operational KPIs.

• Bachelor’s degree required
• Degree in Supply Chain, Logistics, Business, or related field
• IATA/FIATA certification or equivalent logistics certification

As required.