Location: Singapore, with flexible working hours to support US time zones

About Us

At KeyReply, we're at the forefront of generative AI innovation, creating AI agents and agentic workflows that deliver tangible business value. We work with leading organizations in Singapore and Southeast Asia, and are expanding rapidly into overseas markets including the US, Australia, UK, and in LATAM. Our solutions help transform how healthcare providers, insurers, and enterprises operate, impacting millions of patients and employees globally.

Key use cases include:

• AI-powered patient intake and triage.
• Voice AI for appointment scheduling, reminders, and contact centers.
• Automated post-discharge follow-ups and chronic care management.
• Intelligent workflows for insurance claims, billing, and IT support.

With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely, improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.

The Role

As a Sales Development Representative (SDR), you’ll play a key role in driving growth by creating qualified meetings and Sales-accepted leads. You’ll be responsible for executing targeted outbound campaigns and rapidly following up on inbound leads. Working closely with Marketing and Sales, you’ll be the bridge that connects high-intent prospects to meaningful sales conversations.

This role is based in Singapore and requires flexibility to overlap with US working hours.

What You’ll Do

• Drive outbound prospecting into Tier-1 healthcare accounts using email, phone, and LinkedIn, while personalizing outreach with relevant triggers such as hiring, EMR or CCaaS projects, and AI governance initiatives.
• Manage inbound leads by responding within SLA timelines, qualifying against the ideal customer profile (ICP), and routing them to Account Executives.
• Conduct account research and multi-thread key decision-makers, ensuring clean notes, next steps, and engagement history are logged accurately in the CRM.
• Maintain a tight feedback loop with Marketing to share insights on messaging effectiveness, common objections, and content gaps that can improve conversion rates.

Who You Are

• Proactive Hunter: You’re driven to create opportunities and thrive on connecting with new prospects.
• Organized Operator: You maintain clean CRM records, consistent follow-ups, and structured outreach.
• Clear Communicator: You speak confidently on the phone and write with precision and impact.
• Goal-Oriented Performer: You excel in fast-paced environments and stay motivated by measurable outcomes.
• Coachable Learner: You take feedback well, adapt quickly, and are eager to improve every day.

Requirements

• 1–3+ years of SDR or BDR experience in B2B SaaS environments; enterprise or healthcare experience is a plus.
• Strong phone presence and concise writing skills with proven ability to handle volume while maintaining quality.
• Familiarity with CRM and sales engagement tools such as Salesforce or HubSpot, Outreach or Salesloft, LinkedIn Sales Navigator, and Clearbit or ZoomInfo.
• Ability to work a Singapore-based schedule with overlap into US time zones.

Nice to Have

• Prior exposure to AI, healthcare, or enterprise SaaS sales.
• Experience working with Account Executives in long-cycle or consultative sales environments.
• Understanding of marketing and SDR collaboration for inbound and outbound funnels.

Why Join Us

• Be part of a high-performing team driving growth at the forefront of applied AI.
• Gain direct experience working with healthcare and enterprise clients across global markets.
• Collaborate closely with Sales, Marketing, and Partnerships teams in a supportive, fast-paced environment.
• Receive ongoing coaching and growth opportunities to advance toward AE or Growth roles.
• Enjoy flexible working arrangements and a performance-based compensation structure.