Customer Onboarding Specialist
Sales & Business Development, Customer Service · Full-time
Los Angeles, CA, USA
USD 75k-90k / year + Equity
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
This is a full-time, in-office role at our El Segundo, CA headquarters.
What You'll Do
- Manage multiple customer onboardings at once, from contract through go-live
- Coordinate across internal teams and customers to keep each implementation on track
- Support Sales and Customer Success in addressing customer questions, including technical inquiries, during onboarding
- Keep customer records accurate and ensure clean handoffs to Customer Success
- Adapt to evolving processes and help improve how we onboard customers
How Success is Measured
- Customers reach go-live on their target installation dates
- Reduction in average time from contract signature to go-live
- Readiness requirements complete before installation, with no day-of delays caused by missed setup
- Customer records accurate and current across all tracking systems
- Clean handoffs to Customer Success, with no missing account information
- Process gaps identified and flagged before they affect timelines
Must-have Qualifications
- 2+ years in operations, customer onboarding, implementation, or project coordination, preferably in healthcare or healthcare technology
- Extremely organized, with exceptional attention to detail
- Proven ability to manage multiple projects at once, each with its own timeline and stakeholders
- Experience coordinating across multiple teams and stakeholders to deliver on shared timelines
- Strong written and verbal communication, with the ability to explain technical concepts simply
- Working knowledge of technical concepts such as WiFi networks, VLANs, IP addressing, and EHR integrations
- Ability to quickly learn new systems, tools, and processes
- Experience with CRM and project management tools (e.g., HubSpot, monday.com)
- Comfortable operating in a fast-changing startup environment with evolving tools and process
Nice-to-haves
- Project management experience
- Experience with PointClickCare or other EHR systems
- Experience in or with skilled nursing facilities (SNFs), post-acute, or long-term care settings
- Experience onboarding customers for SaaS, hardware, or connected-device products
75000 - 90000 USD a year
As a full-time Customer Onboarding Specialist, you will be employed by Circadia Health, Inc. The anticipated annual base salary range for this full-time position is $75,000 - $90,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience, and location.
Annual salary is only one part of an employee's total compensation package at Circadia Health. We also offer:
- Meaningful employee stock options
- 100% company-paid medical, dental, and vision coverage
- 401(k)
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Impact: your work will influence care decisions for tens of thousands of seniors every day.
- Culture: hard-working, mission-driven, and collaborative — with weekly and monthly social events like yoga, beach bonfires, and Wednesday/Friday team lunches.