Customer Support Representative
Circadia Health
Customer Service
Los Angeles, CA, USA
Posted on Aug 22, 2025
Circadia Health is a healthcare technology company that has developed the world's first FDA cleared contactless remote patient monitoring system and AI-powered early detection system. Powered by cutting-edge technology and AI, the system allows for the early detection of medical events such as Congestive Heart Failure, COPD Exacerbations, Pneumonia, Sepsis, UTIs, and Falls. We're monitoring over 30,000+ patients daily and growing rapidly. As we scale our team, Circadia is looking for energetic, personable, and solutions-oriented individuals driven by creating the ultimate customer experience. Prior experience in healthcare is a big plus, but not required. Our mission is to enhance patient outcomes and improve healthcare processes by providing cutting-edge solutions to healthcare providers and patients alike.
Position Description
As a Customer Support Representative, you’ll be an integral part of our frontline operations—ensuring exceptional service and operational continuity for our patients, partners, and internal teams. This is a highly dynamic role that combines customer service, administrative coordination, and light technical follow-up in a mission-driven, fast-paced environment. You’ll be the first point of contact for incoming calls, play a critical role in the consent process, and act as a key contributor in maintaining the uptime and performance of our devices across facilities.
This role is ideal for someone who is highly organized, empathetic, tech-savvy, and thrives in environments where no two days are the same. You'll work closely with clinical, customer success, and technical teams to ensure a seamless experience for all stakeholders.
Key Responsibilities
- Serve as the first point of contact for inbound calls to the office
- Contact patients and/or their Power of Attorneys (POAs) to obtain verbal consent for services in a professional and compassionate manner
- Track and follow up on offline devices, coordinating with facility staff and internal teams to ensure quick resolution
- Perform proactive outreach to support consent completion and device compliance metrics
- Document all interactions clearly and accurately in internal systems
- Receive, open, process, and scan incoming mail and documentation, ensuring timely distribution
- Support broader Customer Success and Operations teams with administrative and support tasks. May include light troubleshooting of technical issues from customers
- Assist with other administrative and support tasks as needed to ensure smooth day-to-day operations
Qualifications
- 1–2 years of experience in healthcare, customer support, or administrative roles (preferably in post-acute or long-term care)
- Excellent communication and interpersonal skills—comfortable speaking with patients, family members, and healthcare providers
- Strong organizational skills with the ability to manage multiple tasks and priorities
- Tech-comfortable; able to quickly learn internal platforms and tools
- High attention to detail and strong documentation habits
- Dependable, responsive, and able to thrive in a fast-paced, mission-driven environment
- Strong communication and interpersonal skills
- High school diploma or equivalent required; college coursework or degree a plus
- Bilingual in English and Spanish is a plus
- Ability to work independently and manage time effectively
Why Join Circadia?
- Be part of a high-growth health tech company that’s making a real difference in people’s lives
- Work alongside a passionate, mission-aligned team that values collaboration, speed, and ownership
- Gain exposure to innovative technology, healthcare operations, and cross-functional collaboration
- Opportunities for professional development and growth as we scale
Benefits
- Full healthcare coverage with Anthem BCBS (or similar) with dental and vision
- Employee contribution to 401(k) retirement plan
- Paid Time Off (PTO) accrual policy of 1.7 working days per month
- Opportunities for career advancement and clear paths for promotion
- Regular training on new healthcare technologies and trends
- Mentorship or coaching programsOpportunities to attend industry events
- Collaborative environment, working directly with designers, engineers, scientists, and clinicians