Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams and Business Groups to help deliver a solid infrastructure and services to meet global business objectives. We seek a self-starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives who likes to travel to locations worldwide.

Description

The Data Center Operations (DCO) group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in our remote locations globally.

Responsibilities

• Help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and Data Center Infrastructure Management (DCIM) elements.
• Implement Data Center (DC) incident management and change control to prevent and manage failure scenarios. This includes recovering services and developing improvement plans to minimise future occurrences.
• Vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards.
• Lead material movements with Engineers, Project Managers and/or Customer Business teams to ensure timely delivery.
• Ensure required actions are implemented in Apple systems to facilitate job function. Identify issues and perform Root Cause Analysis (RCA) to prevent future operational impact.
• Travel to various locations domestically and internationally where our colocation sites are located.
  
  

Minimum Qualifications

• Experience with DC operational tasks, including rack sizing, equipment installation and decommissioning.
• Ability to sit, stand, bend, stoop, push, pull, reach and lift as required on a continuous basis with items that can weigh up to 34 kg.
• Hands-on experience with various copper and fiber cabling structures.
• Ability to travel domestically and internationally up to 60% of your work schedule.
  
  

Preferred Qualifications

• Capable of independent problem-solving and self-motivated.
• Experience in a data center environment.
• Strong communicator with excellent oral and written skills to a variety of audiences.
• Ability to build and grow relationships and collaborate with other teams.
• Prior experience in DC operations, supply chain, and DC construction.
• Experience with DCIM tools.
• Possess a global perspective with the ability to understand and work effectively in a culturally diverse organisation.
• Ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.
  
  

At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.